Welcome to Seasonal Display!

Toll Free: 866-347-6020

Customer Service

Our Policies

 

 

 

To set up a retail account with us, please provide us with your business information. Upon receiving your business information; we will determine the amount of credit your business will be extended. (Note, we may ask for trade references). 

 

Shipping Policy

 

Products offered at this site are only available for delivery within the continental United States. Alaska, Puerto Rico and Canada need additional shipping cost. Shipping rates are higher for packages sent outside of the continental United States. Orders shipped to destinations outside the U.S. are subject to all applicable customs charges which will be in addition to your order.

 

These charges can be collected C.O.D. by UPS or USPS, or added to your account

 

Orders are processed Monday through Friday. In stock items will be shipped within five business days. You will be contacted by e-mail if your order cannot be filled completely within ten days. Products are shipped via UPS ground or USPS. UPS Expedite delivery service is available at an additional cost. UPS Expedite service is based on the date your order is filled, not the date your order is placed. Orders are filled in 48 hours, then shipped via UPS Expedite.

 

If additional shipping costs are required for shipments outside the U.S., our customer service department will contact you by e-mail.

 

If you have any further questions concerning our shipping rates or policy contact our customer service department at (866)347-6020 or e-mail us at info@seasonaldisplay.com 

 

If customer receives a defective product, www.seasonaldisplay.com will replace the same item at no cost to the customer. For non-defective goods, orders can be returned within 7 days of receipt of the packages.

 

Amount of refund will be the original purchase price less the original out-bound shipping cost.

 

All items must be in its original box, and in resale condition. Customer is responsible for shipping the items back to www.seasonaldisplay.com.

 

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original purchase price less 12.5% restocking fee, original out-bound shipping cost and return UPS shipping cost to send it back.

 

 

No returns will be accepted for the following conditions:

 

- Returning the items without a Order Confirmation Number

- The product has been used, hung or modified

- Items from custom order specifically requested by the customer

- Volume order totaling more than $500.00

 

To return an item, please follow our Return Procedure.

 

All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your (online) statement.

 

Due to the delicate nature of some of our products and the inevitable bumps encountered in- transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email sales@seasonaldisplay.com Make sure to include all available reference information to assist us.

 

* Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.

 

 

Order Cancellations

 

Unshipped items can be cancelled free without any notice as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order.

 

If package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status.

 

Credit will be issued upon receipt of product. The credit amount will be the full amount charged LESS the original out-bound shipping cost that www.seasonaldisplay.com incured.